This Shipping Policy applies to all physical products purchased through our platform.

1. Order Processing

• Orders are processed after successful payment confirmation.
• Order processing typically takes 2–4 business days, excluding Sundays and public holidays.
• Orders placed on weekends or holidays will be processed on the next working day.

2. Shipping Locations

• We currently ship within India only.
• Delivery services are subject to courier service availability in the customer’s location.

3. Delivery Timeline

• Estimated delivery time is 5–10 business days after dispatch.
• Delivery timelines may vary based on location, courier partner, weather conditions, or unforeseen circumstances.

4. Shipping Charges

• Shipping charges (if applicable) will be clearly displayed at checkout before payment.
• Any additional charges due to incorrect address details will be the responsibility of the customer.

5. Order Tracking

• Once the order is dispatched, tracking details will be shared via WhatsApp or the registered contact method, where available.

6. Packaging

• All products are securely packed to minimise damage during transit.
• Natural stone items are handled with care, but minor variations or natural characteristics are not considered defects.

7. Delivery Issues

• We are not responsible for delays caused by courier services, natural calamities, strikes, or other circumstances beyond our control.
• If a package is returned due to incorrect or incomplete address provided by the customer, re-shipping costs will be borne by the customer.

8. Damaged or Missing Items

• In case of damaged or missing items, customers must notify us within 48 hours of delivery, along with clear photos or videos of the package and product.
• Replacement or resolution will be assessed on a case-by-case basis.

9. Digital Services

• Shipping policy does not apply to digital services or personalised PDF reports, which are delivered electronically.

10. Policy Updates

This Shipping Policy may be updated from time to time.
Any changes will be effective immediately upon posting.

If you have any questions or need help tracking your order, please reach out to us at:

Email: facelesstarot98@gmail.com
Phone/WhatsApp: +91-8356935671
Address: Shop No. 04, Patidar Complex, Thane 421302, Maharashtra, India