Please read this policy carefully before making a purchase.

This policy outlines the rules for refunds and cancellations for services and products purchased through our platform.

1. Digital Services (Astrology & Tarot Consultations)

All astrology and tarot services are personalised and digitally delivered based on the information provided by the customer.

• Once payment is successfully completed, no cancellation or refund is permitted.
• This is because the service involves time, effort, and preparation specific to the individual.
• Refunds will not be provided for:

• Change of mind

• Dissatisfaction with interpretations

• Delays caused by incorrect or incomplete details shared by the customer

Customers are requested to carefully review the service details before making payment.

2. Physical Products (Natural Stones / Decorative Items)

Refunds or replacements for physical products are considered only under the following conditions:

• The product is damaged during transit, or
• The product received is incorrect or missing

To be eligible:
• The issue must be reported within 48 hours of delivery
• Clear photos or videos of the product and packaging must be shared

After review:
• A replacement or resolution may be offered
• Refunds, if approved, will be processed to the original payment method

3. Non-Refundable Cases (Physical Products)

Refunds or replacements will not be provided for:
• Minor variations in colour, texture, or shape (natural stone characteristics)
• Damage caused after delivery
• Incorrect address provided by the customer
• Delay caused by courier services beyond our control

4. Refund Processing Time

• Approved refunds will be processed within 7–10 business days
• The time taken for the amount to reflect depends on the customer’s bank or payment provider

5. Cancellation Policy

• Orders or services cannot be cancelled once payment is completed
• Requests made after processing or dispatch will not be eligible for cancellation

6. Contact for Support

For refund or replacement requests, customers may contact us using the details provided on the website, along with the required proof.

7. Policy Updates

This Refund & Cancellation Policy may be updated at any time without prior notice.
Continued use of the platform implies acceptance of the revised policy.

📞 Contact for Support:
Phone: 8356935671
Email: Facelesstarot98@gmail.com

By placing an order, you agree to this Refund & Cancellation Policy.